Prema, a 49-year-old woman, lost Rs 1 lakh after contacting a scammer posing as customer care. She searched online for a refund number after returning clothes to an e-commerce site. Similarly, another homemaker, Soundarya, lost Rs 98,000 after reporting a damaged curd packet. Both victims made unauthorized transactions following interactions with individuals impersonating customer service. These incidents highlight the need for awareness regarding online fraud and security.