According to Central Railway, the incident took place between 6.55 pm and 7 pm on October 25 in the concourse area near Platforms 5 and 6, where the ticket-checking staff member was performing his duties. Two passengers were booked after allegedly assaulting and abusing an on-duty Central Railway ticket-checking staff member at Chhatrapati Shivaji Maharaj Terminus (CSMT) in Mumbai on October 25,.